The customer originally planned to replace a self-developed Excel-based maintenance solution with Microsoft Dynamics 365 Business Central. However, during the process analysis, it was recognized that MS Dynamics 365 Field Service already offers a specialized module for mapping maintenance – including mobile order processing, automatic scheduling, and technician control.
Following this, the project strategy was adapted: Business Central remained the leading ERP system (e.g., for warehousing, purchasing, invoicing), while operational maintenance and incident management were outsourced to D365 Field Service. A bidirectional interface was designed between the two systems to automatically exchange data such as spare parts consumption, working hours, and costs.
